Mar28

An expensive lesson.

 The following is an account of how I wasted a lot of money and over a week of my time to put up with a lot of harassment and grief. I have thought long and hard about whether I should post this and have discussed it with friends who say that I should. Some may say that it is sour grapes, that is up to them, I am merely documenting events from my perspective. I have done so as a warning for other divers. Please take great care when buying training. As you will see I didn’t take enough and have paid the consequence.

Nine years ago I did my PADI Cavern course at Salgar Diving in Menorca and really enjoyed it. I have been diving the caves and caverns of Menorca regularly ever since. Two years ago I did the IANTD Intro to Cave with Phil Short, also at Salgar Diving in Menorca. This was a fantastic course and Phil is a first class teacher. I learned a lot and really enjoyed it, so much so that I was determined to go on and get my full cave certification.

One huge problem with cave diving is the certification agencies, unfortunately there is no equivalent of PADI. The top standard (leaving GUE out) is supposed to be the National Association Of Cavedivers (NACD) and the National Spielogical Society Cave Diving Section (NSS CDS), both in America. The NACD qualification is necessary to dive the top Mexican sites and some American sites can only be dived if you are NSS CDS. Both of these organisations are pretty much unknown outside America so you also need a tech agency ticket and IANTD are the best for that. In other words if you want to travel and cave dive you need these three tickets and I found an instructor who could teach all three. Not only that, he was British and taught in Florida, the best place to learn. I will call this person CI for Cave Instructor. My massive mistake was to take him and his teaching at face value, I should have checked him out more. As it turned out he was the worst diving instructor that I have ever met. I knew from the second day of the course that he was going to fail to teach me well enough for me to get through. I would have known earlier but the first two dives were aborted when his DUI drysuit flooded through multiple holes, very unprofessional.

The main problem is that his teaching method is to berate you. Before, during and after every dive. It is like being a WW2 army recruit. He just did not support and instruct in the manner that I have experienced from every other diving instructor. Some people may find this works for them but it certainly does not work for me. I dive for fun and enjoyment, not to be treated like this. It is extremely wearisome to the soul to put up with this day after day. Another problem was that his telling offs bore only a scant resemblance to what had happened. For instance he told me off for “standing up” in a cave. A bit difficult when there was less than four foot of room and I am over six foot tall. What he meant was that my trim had gone a bit head up. Early on in the course I accidentally put my hand once into the mud on the cave floor. This got me not one, but several telling offs for the destruction and devastation I had wrought on the cave. I reached the point were I only turned half an ear to most of what he said, it was the only way to retain my sanity.

One time I was making a jump into a side tunnel. The gold line was very low, just above the mud floor, running between circular concrete blocks. I got down low with my buoyancy spot on and placed my cookie on the line. I then got a jump reel and looped it round the gold line. I was facing into the cave wall and needed to move myself back into the tunnel. I could have finned backwards but I reckoned there would be less chance of creating silt if I pushed back very gently off a concrete block, so I did. I got a massive telling off for this. CI said “what if it had been mud and not concrete?” well it wasn’t mud and if it had been I would have finned backwards instead of pushing back. I told other, experienced cave divers about this incident and they said that I had chosen the right option in not finning back so close to the mud on the bottom of the cave.

Every technical instructor has a different pre dive check routine. CI expected me to know his by telepathy and I got told off for not instantly memorising it when up to my neck in water in a spring. So I asked him to write it out in the classroom. This got me another telling off that I couldn’t bring a list with me on a dive. I explained that I just wanted it written down so I could memorise it. With this he did write it down, however he got it wrong and left out a key check. I didn’t bother telling him, I just added the check back in.

Every time I tried to explain why I had done a certain thing I was told I was making excuses. One time following CI out of a cave he dropped a pencil onto the cave floor mud and didn’t notice he had done so. I picked this up and handed it back to him when we were de kitting after the dive without saying anything. The excuses he came up with then were one of the highlights of the week.

When I did the Intro course with Phil Short we did a kit workshop which was excellent and necessary as cave diving is very kit intensive. I expected the same again at this higher level and didn’t get it. In fact I got zero response when I asked kit specific questions such as the height of my shoulder D rings and how best to bungee up my bellows pockets. What I did get was a long description of how customers who bough their equipment from his dive shop got the Rolls Royce treatment and that everything was tailored and fettled to the individual until it was perfect. The message was obvious, don’t expect any help if you bought your kit elsewhere, even if you are paying for a course.

One game I played when following him was snowstorms. Quite often his fins hit the cave ceiling in the low caves and a shower of limestone snowflakes would fall to the floor. I made sure that when I followed I made far less snowflakes. It is just a matter of buoyancy, trim and keeping a good look out where you are going.

Early on CI said to me that he doesn’t blow his own trumpet. I didn’t realise that he was being ironic. He spend the bulk of his conversations telling anyone who will listen a succession of Boys Own stories that are an attempt to make him look good. If anyone else has a story he will immediately come back with a bigger and better one about himself. In fact in all conversations he is doing the “my daddy is bigger than your daddy” schoolyard gambit to feed his ego, very tiring. His favourite boast, which I heard a lot, is “Tom Mount (the boss of IANTD) says I am the best cave instructor in the world”. Well I have news for Tom Mount, if he did say this he is very wrong. Another CI boast is “I have trained more rebreather cave divers than all other instructors put together”. And to give you an idea of his arrogance in one conversation he said that he always failed people learning on an Inspiration if they were using a non standard chassis.

One thing he constantly does is to rubbish, at length, other diving instructors. He told me lots of bad things about John Orlowski, Martyn Farr, John Thornton, Penny Glover (deceased) etc. Obviously he does this to make himself look good and feed his massive ego. One time he asked me a question and I didn’t know the answer. He said I should have been taught this on my Intro course so I said that I had forgotten. He said no, I hadn’t forgotten but that Phil Short hadn’t taught me it!! All this is incredibly unprofessional behaviour. In fact he doesn’t just rubbish instructors, he rubbishes most people and has certainly rubbished me to plenty of people.

 An example of how CI puts people down was a chat with Jill Heinerth, when she said she had been teaching in Russia he asked her if she spoke Russian, when she said no he said that he does and that it is essential to do so in order to teach there. But he doesn’t. He is learning Russian but told me that he is totally lost trying to understand spoken Russian at conversational speed. Afterwards I asked him about Jill being the first person to cave dive inside an iceberg and CI said that she had just swum underneath it, another put down. Look at this video and make your own mind up: http://www.evtv1.com/player.aspx?itemnum=5272

All week he was telling everyone that another UK instructor was coming out soon to teach an IANTD rebreather cave course and that he shouldn’t be allowed. He called this instructor Golden Boy. CI went on about this to every instructor he met, to some NSS CDS committee members, to the management of the divesites and to lots of other people. This was most unprofessional. In fact one instructor said to him that if CI had a problem then he should ring Tom Mount (the head of IANTD) and tell him. What that instructor probably realised is that CI was just going round rubbishing a competitor.

Also I got fed up with his general “know it all” ignorance. He told me that Egypt has “Shia” law, strange for a mainly Sunni country! What he probably meant was Sharia law, but even this would be wrong. Egypt’s law is ”based on English common law, Islamic law, and Napoleonic codes”. Another time we were talking to two female divers, one of whom had dived the Blue Holes in the Bahamas. I said Rob Parker died on a dive there and CI then said that I was wrong. So I asked CI where Rob Parker had died and he said in a sump somewhere. This time I wasn’t sure if he was just trying to put me down or if he was just plain wrong.

These technical courses are demanding so I like to be prepared. So for a month beforehand I swam 50 (and often more) lengths of the baths daily, losing a stone in weight in the process. I bought and fettled my equipment so it would be spot on using the book “Dress for Success” to ensure that everything was right. I rang CI and asked him about reading and told him I had the NSS Cave Diving Manual, he said that was OK and suggested no further reading. In Florida I noticed they had the NACD Cavern/Cave Workbook in the shop, I asked CI if I should buy this and was told that I already should have and could have bought it from his shop for £10. He sent me an equipment list before the course and obviously I made sure that I had everything on it including four regulators. Then during the course we were using 50% O2 for accelerated deco and I told him that my regulators were not oxygen clean. Obviously I got told off for this and was told that oxygen clean was on the equipment list. Well it wasn’t. I have just double checked. If it had of been I would have brought an O2 clean stage with me. As it was I had to hire one out there.

Now we come to the absolute peak of his behaviour and some of you will not believe that CI did this. On the last day I could not find my logbook in the classroom and asked CI if he had seen it and he said no. This turned out to be a complete lie. I searched the classroom and then the shop where I eventually found my logbook hidden. When I opened it I found that someone had taken a pair of scissors to it and had cut out the signatures from every page of the course. Well this he could not deny! It really does give you a measure of the ego and schoolyard mentality of CI.

Now for balance I will tell you that I do not deserve the Full Cave ticket. After 8 days of one on one instruction CI failed to get my skills up to the required level. There are two issues and he pretty much failed to address either. The first is that my drysuit buoyancy is not perfect, mainly when line laying. In a wetsuit I have passed the GUE Fundementals but a drysuit requires different skills. By the end of the course I could hold any position motionless even in the shallows but this is still not up to the level I have done in a wetsuit. My second problem was valve drills. Once again I could do these by the end of the week but not to the standard I have done in a wetsuit. Now both of these problems must be fairly common. Did CI work on them? Not really, except for the continual telling offs. I only improved these skills by practicing them on my own during safety and deco stops. What CI was doing instead was getting me to fin through countless thousands of feet of tunnel, an area where I had no problems whatsoever. In fact a woman came up to me in the car park and apologised for shining her torch in my eyes when we passed in a low and silty tunnel (Peacock 1 Crossover) she then went on to compliment me on how very clean we had left the passage with zero silt suspended in the water.

One day an experienced American cave diver asked me how the course was going. So I told him. He then told me that CI has a reputation in Florida for being very hard on his students and for telling Boys Own stories all the time and that he personally would never do a course with CI because he didn’t want to be treated that way. If only I had known.

So the lesson here is to be very, very careful when choosing an instructor for the huge commitment you have to make at this level. Talk to them a lot beforehand and talk to some of their students. I have done a lot of courses including trimix to the full 90 metre ticket and have qualified as a PADI instructor myself so know how instructing should be done. I have been fortunate enough to have good, supportive instructors. CI is the first disaster. In fact it really is a great pity that there is not a PADI like certifying agency for cave to ensure instructor quality and weed out bad practices. Too much is left to the individual instructor at this level. Maybe DSAT will get round to it one day. I should have done just the IANTD course with Phil Short who I know to be very good. Or perhaps chosen an American instructor who dives the caves there all the time. We bumped into John Orlowski a few times and it struck me how good he was with his student, really communicating his passion for the caves.


13 Responses to “An expensive lesson.”

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  1. Get a Gravatar!

    Jim Wyatt

    Said this on March 28th, 2007 at 12:05pm:

    I read your story about your CI and am sorry to know this type stuff still goes on. Did you contact the agencies he teaches for and register a complaint? I hope if you have not you will soon.

    Best Regards;

    Jim Wyatt

  2. Get a Gravatar!

    Heather Armstrong

    Said this on March 28th, 2007 at 3:13pm:

    I’m sorry that you had a bad experience. Please be aware that cave instructors (myself included) typically critique in the debrief portion of the dive. Critiqueing, however, does not equal berating! Speakig personally, I have seen a lot of good instructors and bad instructors from every agency. I do think, however, that the cave agencies in the US have a better overall instructor cadre than the behemoth agencies like PADI can ever hope to have. The reason is that most of us know each other and word gets around fast as to who is and who isn’t good. Not every instructor is a good fit for every student.

    I do hope that this experience hasn’t dampened your enthusiasm for cave diving, and that you will give a course another try (with another instructor, of course!).

    Best,
    Heather Armstrong

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    Brucie

    Said this on March 28th, 2007 at 3:56pm:

     

    I had done and passed a number of courses with 5 different instructors that required valve drills and good buoyancy before doing this full cave course.
    They are:
    IANTD Advanced Recreational Trimix
    IANTD Normoxic Trimix
    IANTD Full Trimix
    GUE Fundementals
    TDI Advanced Wreck

  4. Get a Gravatar!

    Freddy

    Said this on March 29th, 2007 at 1:20pm:

    Sorry to hear that man. I don’t know who CI is, but there are many very good cave instructors around (one of them commenting here first). The Cave diving community is a small one, and things like your experiences leave a bad taste and image.

  5. Get a Gravatar!

    Peter

    Said this on March 29th, 2007 at 7:38pm:

    Sorry to hear that you had such a bad experience. But guys like CI usually don’t have a clue that they are having such a negative impact on their students. Why didn’t you just sit down with him and have a serious, man-to-man chat, not teacher to student, letting him know how rude and offensive he was being?

  6. Get a Gravatar!

    Brucie

    Said this on March 29th, 2007 at 7:47pm:

     

    Here are a couple of private messages I have received, edited slightly to make them acceptable to a family audience:

    “I’ve watched him in action. He’s one of the only British instructors to frequently teach in Florida, and one of the only people I’ve seen with such a huge attitude. He’s also one of the only people to teach multiple agencies.

    I was at Dive Outpost wih him one trip. Every f******* evening was an endless self-praise session. It got phenomenally tedious.”

    and

    “You should definitely report him to all 3 agencies. The guy is an unprofessional, self-absorbed d***!

    I’ll bet I can tell some of the stories you had to listen to:

    - The European cave system where he designed the levels, and he’s the only level 9 (or whatever), and all the other instructors are only level 6 (or whatever).

    - The time a cop stopped him because he was falling asleep, saw his military ID and saluted him. He loves people to know that he was an officer. Prat.

    - How his sidemount rig that he sells is the best on earth

    Etc etc etc..”

    plus here are some of the replies off the forums:

    “I’ve met that guy. He was teaching a rebreather cave zero to hero class down in North Florida a couple months ago. I’ve never met such an arrogant instructor. His students were pretty cool, however. I especially liked how they made fun of him behind his back.”

    and

    “Were you in Peacock I on Saturday the 17th? I think I might have witnessed some of this. Either way sorry you had a bad experience. My advice on finding a Cave or any instructor but especially more difficult diving is to seek advice from other like minded people such as here or TDS. People don’t want to name names publicly but if you are looking for an instructor lots of people can recommend good ones – and might steer you away from others privately.”

    and

    “I think I might know of your instructor but I cannot say for sure. There is certainly someone I know who I’ve heard is like this.

    Your lesson should be heard by all. You must do your homework when looking for instructors for this level class. I have met a great many reputable and genuinly nice cave instructors, and am very thankful for all the advice they’ve given. Perhaps if you should try for your full cave cert in the future, you’ll spend a fair amount of time talking to other cavers in the area that you respect and getting their advice.

    I am very sorry this worked out so poorly for you.”

    I did not make anything up, my story is the truth. I heard him have a go about another (far better) English instructor to the NSS CDS training committee, saying that this instructor was coming to teach IANTD RB Cave and that it shouldn’t be allowed. Here is his original email to me saying that IANTD was not good enough (which is what led me to use him):

    “—– Original Message —–
    From:
    To: Bruce
    Sent: Friday, August 25, 2006 1:34 PM
    Subject: Re: Enquiry

    Please do not use the reply button but use ***.com until our server problem is fixed

    Dear Bruce,

    I teach NACD, NSS-CDS, IANTD and even TDI full cave. The main differences are between the “tech agencies” and the “cave agencies”, whose training programmes involve more dives and additional skills.

    There are also some sites around the globe where IANTD etc. may not be enough to get you in. (I once showed an NSS-CDS Instructor card at a cave site and they said no until they saw an NACD card when they let me in, but it does depend how much cave diving you plan to do and where you want to go as to whether that would be a disadvantage).

    We can teach KISS to non KISS owners but no tin the UK, where HSE legislation doesn’t allow us to supply diving equipment to students that does not meet EN/CE approval.

    You need at least 25 dives and 20 hours on the unit prior to Mod 2.

    regards”

    I will repeat the key phrase: “where IANTD etc. may not be enough to get you in”

  7. Get a Gravatar!

    Richard

    Said this on March 29th, 2007 at 8:17pm:

    Instructors need to realize that students are going to do research and discover character (and skill quality) issues which impact their teaching + students. I beleive you should name names so that future students can do their own research and come to their own conclusions.

    In my own case, I found a variety of opinions about my perspective cave instructors beforehand. Many were good, some were bad. I made a judgement call knowing that sometimes people don’t get along.

  8. Get a Gravatar!

    bob

    Said this on March 30th, 2007 at 1:02am:

    Tom I am suprised you would issue such a harsh opinion when it comes only from reading the critque from the instructor in question. I would think you would want to investigate such a situation of someone claiming to represent you.

  9. Get a Gravatar!

    dan

    Said this on March 30th, 2007 at 3:09am:

    i’m not even close to this level of training. one day i’d like some intro courses. my comment is that during my “career” as a student diver, i’ve only had on incident to have to tell an instructor that they suck. as it was he was not an inst for the course, just an extra for one our rescue diver dives (labs). i had to tell him to shut the ef up. later with the other instructors, we hashed it out. i still don’t like the guy. he’s smug “i’m better than you cuase i’m an instructor”, but i can deal with him on a professional basis, and he knows i won’t put up with his sht.
    dano

  10. Get a Gravatar!

    Brucie

    Said this on April 3rd, 2007 at 2:16pm:

    Just to go over things.
    I had a bad time with an instructor on a course which I freely said I did not deserve to pass.
    Other than a confrontational and agressive attitude he also stole, vandalised and hid my logbook, then lied about it to me. This is not normal instructor behaviour.
    I am asked to make Tom Mount aware that I had this bad week, which I do.
    My instructor then writes a pack of lies to Tom Mount to try and justify himself. Tom Mount adds to this document taking the side of the instructor on all these lies. This is amazing, he had no evidence to do so.
    My instructor then posts this document on the internet, including on my site.
    Now I can censor and edit my site all that I want but, in the interests of fair play allowed his post to stand.
    I genuinely thought that people would be bright enough to see the obvious lies and deception. But they weren’t.
    So now I have gone back and edited the whole discussion to remove the lies and the comments that were based on those lies.

  11. Get a Gravatar!

    Mal

    Said this on April 4th, 2007 at 7:03am:

    Why have you deleted so many of the comments that were made?

  12. Get a Gravatar!

    Brucie

    Said this on April 4th, 2007 at 1:19pm:

    Initially I thought to let everything stay posted including the lies. So I only deleted posts that were offensive or suspiciously planted. I let the lies remain.
    However it became obvious that some people were believing those lies and making posts based on this false belief.
    So I decided that I would clean the lies out. At the same time I removed everything negative that could have been influenced by those lies.

    Now this page bears a far closer relationship to what actually happened.

  13. Get a Gravatar!

    Barbara Dwyer

    Said this on June 2nd, 2007 at 11:34pm:

    Bruce, if you like cave diving, come back and give it another shot. Jim Wyatt is one of the well-respected instructors in north FL. There are many others. I think that cave diving brings out the best in some people, and the worst in others. Some people shouldn’t be teaching it (or anything, for that matter) if they can’t leave their egos at home.

    It took me several years to get my full cert. There were a couple of clashes along the way, but nothing like you experienced. I also had some “lack of caution” issues that I had to overcome. Fortunately they didn’t get me killed. Talk to people, ask around, and you’ll find yourself a good instructor. BTW, there’s a lot of instructor crossover between the agencies. I think I have cave cards of various levels from all of them.

    I’ve been trying to figure out who this guy is, but since my b.f.’s a Brit, we’ll no doubt run into him sooner or later.
    Best,
    Barbara/San Francisco


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